Data protection clause


1. Where do we have your personal data from?

Przetwarzamy dane, które zostały nam przekazane przez Państwa, a w niektórych przypadkach także dane pozyskane w trakcie zleconych nam czynności obejmujących wgląd do ksiąg wieczystych, katastru nieruchomości, ewidencji budynków, lokali czy gruntów, zasobów gminy oraz innych urzędów, z którymi kontaktujemy się na etapie realizacji powierzonych nam czynności:

  • podczas zawierania umowy najmu poprzez wypełnienie formularza rezerwacji na naszych stronach ( lub karty zakwaterowania wypełnionej osobiście;
  • podczas kierowanych do nas zapytań bezpośrednio z naszych stron przy użyciu formularzy kontaktu lub z zewnętrznych serwisów, na których umieszczone są nasze wizytówki;
  • dane przekazane podczas rezerwacji apartamentu za pośrednictwem zewnętrznych portali np. (;
  • dane wskazane w wiadomościach e-mail kierowanych do nas bezpośrednio;
  • dane podane podczas rozmowy przy użyciu czatu w naszym serwisie;
  • dane pozyskane w związku z zawarciem umowy pośrednictwa;
  • dane pozyskane w związku ze zleceniem sporządzenia świadectw charakterystyki energetycznej lub audytów energetycznych;

2. What personal data do we process and how?

We process the following personal data (if provided):

  • First and last names
  • Home and correspondence addresses (street, house and apartment number, zip code, city)
  • Phone numbers
  • Email addresses
  • Bank account numbers and / or credit cards
  • NIP and / or PESEL numbers
  • Date of birth
  • Type and number of identity document, issuing authority, date of issue and expiry date
  • Total number of guests
  • The number of children and age of children
  • Dates of stay

These data are processed in an automated manner, to the extent necessary (acceptance of online reservations, generation of booking confirmation, automatic confirmation of completed transactions, user account tabs, online payment).

Ponadto przetwarzamy dane osobowe pozyskane w związku z zawarciem przez nas umów obejmujących: zarządzanie nieruchomościami, pośrednictwa w obrocie nieruchomościami, opracowywania projektów, audytów, świadectw energetycznych i wszelkich innych czynności zleconych nam bezpośrednio.

These data no are profiled.

3. For what purpose do we process the personal data entrusted to us?

We process your data for the purposes of making and handling reservations, and for the purposes of concluding and performing a lease agreement, including payments:
Providing some data is necessary to prepare the appropriate rental offer, e.g. the number of guests and the age of children may affect the presentation of the relevant premises.
Identification data, such as first and last names, tax identification number and personal identification number, are necessary for addressing the offer and determining who is or will be a party to the lease (tenant).
Address details are necessary to conclude the lease agreement and to specify how we can contact you if we need to send a letter, e.g. invoices, payment requests, etc.
Contact details, including telephone number and email address are needed so that we can send you and the rental offer as well as booking documents, including the contract. By providing full contact details, we can also contact you for information purposes, e.g. if you confirm your arrival date or inform you of any events that may affect your stay.
We store bank account and credit card numbers only as a result of your confirmation of the conclusion of the contract (authorization) and only for evidentiary purposes, i.e. those that confirm your identity and / or transaction and can be used to identify you as our customers.
We also process your data for accounting purposes, to which we are required under applicable tax law.
We also process your data for purposes arising from our legitimate interest, e.g. for the purposes of collecting amounts due to us or in relation to any claims that we may have against you (in the event of a breach of contract concluded with us), and for statistical and archiving purposes. (e.g. to determine if you have already been our guests in the past).
Your data obtained as part of our accommodation services (Twó is not and will not be used to implement other services we provide as part of the same business activity, unless you give your separate consent.

Pozostałe dane właścicieli i posiadaczy nieruchomości oraz dane naszych klientów nie będących najemcami apartamentów, przetwarzamy w celu realizacji zawartych umów.

4. Do you have to provide your personal data?

Providing your personal data is voluntary, but we will not be able to conclude a lease agreement with you without disclosing it. They are necessary to determine your identity and to protect our and your interests.

W przypadku zlecania nam czynności z zakresu szeroko pojętej obsługi nieruchomości, podanie niektórych danych jest niezbędne w celu zawarcia i wykonania umowy.

5. Will your data be used for marketing purposes?

We do not use the data entrusted to us for marketing purposes without express consent to such action. This also applies to mailing.

6. What is the legal basis for processing your personal data?

The legal basis for processing your personal data for the purposes of concluding a lease agreement is Art. 6 clause 1 lit. b, c, f Regulations of the European Parliament and of the Council (EU) of 27.04.2016 on the protection of natural persons in connection with the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC (general regulation on the protection of personal data GDPR)

7. How long will we process your personal data?

We will process your personal data obtained for the purposes of booking and / or concluding the lease agreement for the time necessary for the proper performance of the lease agreement by you and by us.
After the termination of the contract, your data will be stored for archiving and statistical purposes for a period not longer than 10 years, and for marketing purposes (if you have given such consent) for a period not longer than 10 years or until the consent for their processing is withdrawn.
After the end of the lease agreement, your data will be processed for accounting purposes for a period of at least 5 years from the end of the calendar year in which we obtained it, as long as the lease agreement was concluded as a result of obtaining your data. This period may change if tax regulations change.
Withdrawal of consent to the processing of your personal data during the term of the rental agreement will result in the cessation of processing this data only after the termination of the rental agreement and / or fulfillment of all obligations by all parties to the agreement. In some cases, this may mean that the contract must be terminated earlier. Full cessation of the processing of your data may take place after the expiry of our legal obligation related to the need to process your data for tax purposes.
Withdrawal of consent to the processing of your personal data for marketing purposes takes place immediately after receiving a request from you to stop processing data for these purposes or to delete them or limit the processing (right to be forgotten).

8. Who do we transfer your personal data to?

Your personal data is secure, and access to them is only available to the Personal Data Administrator and authorized and authorized employees and proxies: e.g. the apartment supervisor (Resident) who must know your data to be able to give you the premises or the apartment owner if it is someone other than we. Access to your data by persons other than the Administrator is limited to a minimum, which means that these persons have limited access to your data and only to the extent that is necessary for the proper performance of the contract.

We provide your billing data to the necessary extent (names, address, telephone number, e-mail address) to entities supporting online payments (PayPal / PayU). These entities administer your data based on their own policy, which we have no influence on.

Access to your data is also available to authorized state bodies in connection with ongoing proceedings, e.g. the tax office, police, prosecutor's office, courts and others.

Your data may also be transferred to third parties only for the purpose of pursuing claims, e.g. overdue rent or payment for damages. Such entities are authorized employees or lawyers and law firms acting under our authority (proxies).

We do not sell or lend our clients' data to bystanders, including marketing companies, banks, shops, etc.

Your personal data will not be transferred outside the European Economic Area (EEA), and if it is necessary to transfer them within the EEA, it will take place to the extent and in a manner permitted under the GDPR.

9. Who is the administrator of your personal data and how can you contact the Administrator?

The administrator of your personal data is Paweł Gocławski, conducting business activity under the company Goclaw Investments Paweł Gocławski, based in Warsaw (00-801) at ul. Chmielna 73C lok. 215, NIP 5262604078, which is also the owner of the Twó brand
Z Administratorem danych osobowych można skontaktować się pod adresem: lub pocztą tradycyjną pod adresem: Skrytka Pocztowa nr 8, 05-085 Kampinos.

The administrator of personal data obtained to process payments and transferred to external entities for the purposes of making these payments are these entities (PayPal / PayU). The administrator of this personal data should be contacted directly with the entities that process the data: and 

10. What rights do you have regarding the processing of personal data?

You have the right to inspect your personal data at any time, including requests to generate a file with information about personal data, their verification, correction and request removal or transfer at any time.
You have the right to request cessation of processing or limit the processing of your personal data.
You have the right to lodge a complaint with a supervisory authority.

11. Where else can you read about your rights and the scope of personal data processing?

Informacje o ochronie Państwa danych osobowych i zakresie ich przetwarzania, udostępniamy na każde Państwa żądanie.